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What effect will delays in the postal system have on my Agreement?

Covid-19 has caused delays in Postal deliveries across the UK, which may mean information takes longer than expected to reach you. It may also cause a delay in us being able to process items we expect to receive in the post, such as cheques which relate to payments, or changes in your Agreement.

Please be assured that, if a cheque was received on time, but not processed in a timely manner, we will ensure that you will not incur any additional charges and that your credit file will not be affected. To avoid potential concerns, if you can, please use CHAPS or Faster Payments through your bank to make payments instead of sending cheques in the post.