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Who can request a payment holiday?

You must be the agreement holder or the authorised third party recorded on our systems to make a request. If you're not, you should ask the person who’s named on the agreement to complete this form.

A payment holiday is available if you were up to date on your agreement prior to coronavirus impacting your financial situation.

A payment holiday is not intended for customers already in arrears before coronavirus. We do have other options available to help if you were already in arrears for other reasons.