Who can request a payment holiday?
You must be the agreement holder or the authorised third party recorded on our systems to make a request. If you're not, you should ask the person who’s named on the agreement to complete this form.
A payment holiday is available if you were up to date on your agreement prior to coronavirus impacting your financial situation.
A payment holiday is not intended for customers already in arrears before coronavirus. We do have other options available to help if you were already in arrears for other reasons.