17 March 2022: Novuna Personal Finance, a direct personal loans provider with one of the highest customer satisfaction scores in the market, has won the title of Best Personal Loan Provider for the eighth consecutive year running at the 24th Annual YourMoney.com Personal Finance Awards.
Through its multi-award winning direct personal loans channel with loans from £1,000 to £25,000, Novuna Personal Finance is providing customers with increasing levels of automation to enhance customer experiences.
The YourMoney.com Personal Finance Awards launched in 1998. They are the longest-standing consumer finance awards in the UK and are the benchmark for excellence in the provision of financial services.
All entrants are subjected to a rigorous judging process based on competitiveness of price and product structure. Shortlisted firms are then judged by a panel of readers who mystery shop each company and benchmark the quality of service provided in each product area.
Paloma Kubiak, editor of YourMoney.com, said: “A huge congratulations to all the winners of the YourMoney.com 24th annual Personal Finance awards. In today’s competitive market, consumers rightly expect fair pricing, excellent customer service and product quality. These are the firms that have made it through the rigorous judging process to be crowned winners of their category. Well done and keep up the good work.”