The Financial Conduct Authority (FCA) has published its final rules for their Motor Finance Compensation Scheme.
Firms have been given a short preparation period to get everything ready and will begin to contact customers from:
30 June 2026 - for agreements taken out from 1 April 2014
31 August 2026 - for agreements taken out between 2007 and 2014
We are currently reviewing the rules to make sure our approach is in line with the FCA’s requirements.
We’ll continue to update this page as more information becomes available.
You can find further details about the scheme on the FCA website
You can also visit the FAQS on our website
The easiest way to provide information to us is by using our Customer Complaint Portal. The portal allows you to submit a new complaint, find out the status of any existing case, view emails, add notes and upload documents. Once the scheme starts this will also be where we will request you to provide information to support any redress payments. You can access the portal below.
You don’t need to take any action right now.
If you have already made a complaint about motor commission, or if your agreement is included in the scheme, and you may be due compensation, we will contact you directly.
We will write to you to acknowledge receipt of your complaint within 5 working days and will explain if we think the changes impact you.
If your complaint is not about a commission arrangement or is a Regulated Lease or Contract Hire Agreement we will aim to provide you with a final response within 8 weeks.
If your complaint is about the commission arrangement it will now be handled under the rules of the motor finance compensation scheme rather than our usual complaint process.
If you are not satisfied with our final response when you receive it, you will have the right to escalate your complaint to the Ombudsman free of charge and will be able to do so up to 15 months from the date of your final response letter for motor finance complaints that are subject to the temporary rules.
Mitsubishi HC Capital UK PLC trading as Novuna is a finance provider, formally known as Hitachi Capital
Please note: We are separate organisation to Mitsubishi Motors. We do not process any submissions for Mitsubishi Motors or Mitsubishi Finance - these must be sent directly to those organisations.
We offered Motor Regulated Hire Purchase and Motor Regulated Personal Loans, arranged through a broker or dealer when purchasing a vehicle. e.g. the person that arranged your loan.
Please note: Personal loans taken out directly with us, through comparison websites or contract hire agreements, are not included in the Financial Conduct Authority (FCA) Motor Commission Review. e.g. a personal loan taken to buy a car.
For more information refer to Car finance claims | FCA
Commission is a payment a finance provider may give to a dealer or broker when they introduce a customer, and the customer takes out finance.
If you’re an individual customer, sole trader, partnership of 2 or 3 or an unincorporated entity you may be in scope if you entered into a regulated motor finance agreement.
The FCA published its final rules on 30 March 2026 for an industry wide Motor Finance Compensation Scheme.
The scheme looks at certain motor finance agreements where commission may not have been properly explained to customers.
The FCA has provided timelines for firms to assess and contact customers who may be affected
Further information can be found on FCA Website - Car finance claims | FCA.
For examples of vehicles covered by the FCA review, please visit the FCA’s guidance page: Car finance claims | FCA
It applies to both new and used vehicles on finance.
Yes.
If you no longer have your agreement number, you can provide the following details to help us locate your agreement:
The FCA began its review in January 2024 and is looking at motor finance agreements from April 2007 to November 2024
You can submit a claim for agreements made during this period.
No, you don’t need to. You can contact us directly for free using the details below. We’ll confirm whether you’re eligible for compensation once the FCA has published the final redress scheme rules and timelines later this year.
If you choose to use a CMC or Solicitor, they may charge a high percentage of your compensation in fees.
If you’ve already signed up with a CMC or Solicitor and you want to cancel, check your agreement with them carefully to see if any fees or charges apply.
Be cautious. Following the FCA announcement, the FCA have received reports of fraudsters contacting customers pretending to pay compensation and asking for personal details.
For more information on how to protect yourself from scams, visit the FCA website.
You don't need to do anything right now.
The FCA has set timelines for firms to assess cases and contact customers.
We're working through the details now and will provide an update as soon as possible.
The earliest we expect to start contacting customers is from July 2026 onwards.
When we contact you, we will request that you log into our customer portal so that you can provide us with up-to-date details, such your address and your current bank details so that we can ensure you receive compensation as quickly as possible.
Although the FCA has published an average figure for compensation, the amount that you receive will be determined by the individual circumstances of your motor finance agreement and will be confirmed to you in our future communications.
The FCA has confirmed that some customers will not be owed compensation under the scheme
The earliest we will begin to calculate compensation payments is from July 2026 onwards.
More information about the FCA’s Motor Commission Compensation Scheme can be found on the FCA’s website - Car finance claims | FCA
Firms have been given a short preparation period to get everything ready and will begin to contact customers from:
