Contact us
We are here to help and want to make sure you speak to the right team and division first time. Please see all our contact information below.
Consumer Finance
Personal Finance
Vehicle Solutions
Business Finance
Business Cash Flow
Media Enquiries
Consumer Finance
Novuna Consumer Finance (formerly Hitachi Capital Consumer Finance)
2 Apex View
Leeds
LS11 9BH
Interested in becoming a retail partner?
If you would like to enquire about becoming a retail partner, please complete the short form, and one of our team will be back to you within three business days.
You will need to confirm you can meet all of the following criteria:
- Minimum of £1,000,000 in annual sales turnover
- A minimum of 2 years trading history
- Be trading profitably
- A minimum net worth of £25,000, unless your business is within the Home Improvements market then a minimum of £100,000 will be required
- The products you offer are for consumers and NOT for businesses
Retail helpline
If you are an existing retail partner with a general enquiry, please call our Retail Helpline on 0344 375 5515 Option 4.
Retail Helpline opening hours:
08:45 - 18:30 Monday to Friday
08:45 - 16:30 Saturday
10:30 - 16:00 Sunday
If you're a customer looking to speak to someone about an existing retail finance or personal loan agreement, call our Customer Helpline on 0344 375 5500.
Please note, our recent change of name may trigger an update on your credit report. Your credit score will not be impacted by the change. Read more about it here.
Contact us
Personal Finance
Need some help?
Please note we have changed our name from Hitachi Personal Finance to Novuna Personal Finance. This recent change may trigger an update on your credit report. Your credit score will not be impacted by the change. Read more about it here.
If you’re an existing customer, you can save time by managing your account online or via our app. Details of how to log in can be found on our FAQs page.
If you need to speak to us, you can contact us using one of the options below. Please note our phone lines tend to be particularly busy on a Monday and at the end of the month around payday, you may find shorter waiting times by calling at a different time.
Novuna Personal Finance (formerly Hitachi Personal Finance)
Got a question about your personal finance agreement?
Email Us
If you have missed a payment or have found yourself in financial difficulty and need to discuss your circumstances, please visit the money worries section of our FAQs so we can provide you with the right support.
Opening Hours:
Monday to Friday: 9:00am to 6:00pm
Weekends & Bank Holidays: Closed
Our Collections team can be contacted on 0344 375 5488*
For more general account queries contact our Customer Experience team on 0344 375 5500*
Help with a new application
Chat to our personal loan advisers, who will be happy to assist you with your personal loan application.
Telephone:
To process a personal loan, call us on 0344 375 5500*
Opening Hours:
Monday to Friday: 9:00am to 6:00pm
Weekends & Bank Holidays: Closed
Vehicle Solutions
Novuna Vehicle Solutions
Hakuba House
White Horse Business Park
Trowbridge
BA14 0FL
Customer Helpline
If you are an existing customer and need to get in touch please call us on 0344 463 2900
(Monday to Friday - 9am to 5pm)
Please select:
- Option 1 for existing vehicle enquiries
- Option 2 for existing order enquiries
- Option 3 for repairer or supplier enquiries
Alternatively, you can email us on
smecustomerservice@novunavehiclesolutions.co.uk
Get in touch
Business Finance
Novuna Business Finance
Novuna House
Thorpe Road
Staines-upon-Thames
Surrey
TW18 3HP
Got a question about your Business Finance agreement?
If you are an existing customer with an enquiry about your agreement, please feel free to get in contact by either phone or email.
Phone: 01784 227 322
Email: customerservice@novunabusinessfinance.co.uk
Opening hours:
Monday – Friday: 8am to 6pm
Are you looking to finance an asset?
If you don’t have an existing agreement with us and would like to speak to an experienced member of our New Business team, please feel free to get in contact by phone or email.
Phone: 01784 411 821
Email: enquiries@novunabusinessfinance.co.uk
Opening hours:
Monday – Friday: 9am to 5pm
Franchisee or Franchisor?
If you're a Franchisee or Franchisor and would like to find out more about our products, please get in contact with the team by phone or email.
Phone: 01844 355575
Email: franchising@novunabusinessfinance.co.uk
Opening hours:
Monday - Friday 9am - 5pm
Get in touch
Business Cash Flow
Novuna Business Cash Flow
5 Hollinswood Court
Stafford Park 1
Telford
Shropshire
TF3 3DE
Client Helpline
If you are a client and need to get in touch please call us on 0808 258 1357
(Monday to Friday – 8.45am to 17.15pm)
Please select:
- Option 1 for new business
- Option 2 for existing clients
Get in touch
Media Enquiries
For any media or press enquiries, please contact the folllowing: