Contact us
We are here to help and want to make sure you speak to the right team and division first time. Please see all our contact information below.
Please note Novuna is authorised and regulated by the Financial Conduct Authority, and calls are recorded for monitoring and training purposes.
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Consumer Finance
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Personal Finance
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Vehicle Solutions
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Business Finance
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Business Cash Flow
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Media Enquiries
Consumer Finance
Novuna Consumer Finance (formerly Hitachi Capital Consumer Finance)
2 Apex View
Leeds
LS11 9BH
Interested in becoming a retail partner?
If you would like to enquire about becoming a retail partner, please complete the short form, and one of our team will be back to you within three business days.
You will need to confirm you can meet all of the following criteria:
- Minimum of £2,000,000 in annual sales turnover
- A minimum of 2 years trading history
- Be trading profitably
- A minimum net worth of £25,000, unless your business is within the Home Improvements market then a minimum of £100,000 will be required
- The products you offer are for consumers and NOT for businesses
Retail helpline
If you are an existing retail partner with a general enquiry, please call our Retail Helpline on 0344 375 5515 Option 4.
Customer helpline
If you're a customer looking to speak to someone about an existing retail finance or personal loan agreement, call our Customer Helpline on 0344 375 5500.
Contact us
Personal Finance
Need some help?
If you’re an existing customer, you can save time by managing your account online or via our app. Details of how to log in can be found on our FAQs page.
If you need to speak to us, you can contact us using one of the options below. Please note our phone lines tend to be particularly busy on a Monday and at the end of the month around payday, you may find shorter waiting times by calling at a different time.
Novuna Personal Finance (formerly Hitachi Personal Finance)
2 Apex View
Leeds
LS11 9BH
Got a question about your personal finance agreement?
Missed payments
If you have missed a payment or have found yourself in financial difficulty and need to discuss your circumstances, please visit the money worries section of our FAQs so we can provide you with the right support.
Opening Hours:
Monday to Friday: 9:00am to 5:00pm
Weekends & Bank Holidays: Closed
Our Collections team can be contacted on 0344 375 5488*
For more general account queries contact our Customer Experience team on 0344 375 5500*
Help with a new application
Chat to our personal loan advisers, who will be happy to assist you with your personal loan application.
Telephone:
To process a personal loan, call us on 0344 375 5500*
Opening Hours:
Monday to Friday: 9:00am to 6:00pm
Weekends & Bank Holidays: Closed
Email us
You can email the team at CustomerService@novunapersonalfinance.co.uk.
Please be aware of fraud and scammers
Novuna Personal Finance have recently been made aware of scammers potentially using our brand to commit loan fee fraud, asking for an upfront payment before any finance is released.
We never request any upfront payments from any customers at any stage. If you are asked by someone purporting to be from Novuna Personal Finance to make an advance payment, please DO NOT do so and please do not provide any personal bank account or card details.
Vehicle Solutions
Novuna Vehicle Solutions
Trowbridge Office
Hakuba House
White Horse Business Park
Trowbridge
BA14 0FL
Newbury Office
4 The Sector
Newbury Business Park
London Road
Newbury
RG14 2PZ
Customer Helpline
If you are an existing customer and need to get in touch please call us on 0344 463 2900
(Monday to Friday - 08:30 -17:30)
Please select:
- Option 1 for emergency services such as: breakdown, punctures and accidents including body work damage and theft
- Option 2 for assistance with tyres or glass
- Option 3, then option 1 for existing vehicle enquiries
- Option 3, then option 2 for repair or supplier enquiries
Alternatively, you can email us on
smecustomerservice@novunavehiclesolutions.co.uk
Get in touch
Business Finance
Novuna Business Finance
Novuna House
Thorpe Road
Staines-upon-Thames
Surrey
TW18 3HP
Got a question about your Business Finance agreement?
If you are an existing customer with an enquiry about your agreement, please feel free to get in contact by either phone or email.
Phone: 03433 519 322
Email: customerservice@novunabusinessfinance.co.uk
Opening hours:
Monday – Friday: 8am to 6pm
Are you looking to finance an asset?
If you don’t have an existing agreement with us and would like to speak to an experienced member of our New Business Sales team, please feel free to get in contact by phone or email.
Phone: 03433 519 151
Email: enquiries@novunabusinessfinance.co.uk
Opening hours:
Monday – Thursday: 8:45am – 5:15pm
Friday: 8:45am – 4:45pm
Get in touch
Business Cash Flow
Novuna Business Cash Flow
5 Hollinswood Court
Stafford Park 1
Telford
Shropshire
TF3 3DE
Client Helpline
If you are a client and need to get in touch please call us on 0808 258 1357
(Monday to Friday – 8.45am to 17.15pm)
Please select:
- Option 1 for new business
- Option 2 for existing clients
Get in touch
Media Enquiries
For any media or press enquiries, please contact the folllowing: