Contact us

We are here to help and want to make sure you speak to the right team and division first time. Please see all our contact information below.

Consumer Finance

Novuna Consumer Finance (formerly Hitachi Capital Consumer Finance)

2 Apex View
Leeds
LS11 9BH

Interested in becoming a retail partner?

If you would like to enquire about becoming a retail partner, please complete the short form, and one of our team will be back to you within three business days.

You will need to confirm you can meet all of the following criteria:

Minimum of £1,000,000 in annual sales turnover
A minimum of 2 years trading history
Be trading profitably
A minimum net worth of £25,000, unless your business is within the Home Improvements market then a minimum of £100,000 will be required
The products you offer are for consumers and NOT for businesses

Retail helpline

If you are an existing retail partner with a general enquiry, please call our Retail Helpline on 0344 375 5515 Option 4.

Retail Helpline opening hours:
08:45 - 18:30 Monday to Friday
08:45 - 16:30 Saturday
10:30 - 16:00 Sunday

If you're a customer looking to speak to someone about an existing retail finance or personal loan agreement, call our Customer Helpline on 0344 375 5500.

Please note, our recent change of name may trigger an update on your credit report. Your credit score will not be impacted by the change. Read more about it here.

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Contact us

Personal Finance

Need some help?

Please note we have changed our name from Hitachi Personal Finance to Novuna Personal Finance. This recent change may trigger an update on your credit report. Your credit score will not be impacted by the change. Read more about it here.

If you’re an existing customer, you can save time by managing your account online or via our app. Details of how to log in can be found on our FAQs page.

If you need to speak to us, you can contact us using one of the options below. Please note our phone lines tend to be particularly busy on a Monday and at the end of the month around payday, you may find shorter waiting times by calling at a different time.

Novuna Personal Finance (formerly Hitachi Personal Finance)

Got a question about your personal finance agreement?

Email Us

If you have missed a payment or have found yourself in financial difficulty and need to discuss your circumstances, please visit the money worries section of our FAQs so we can provide you with the right support.

Opening Hours:
Monday to Friday: 9:00am to 6:00pm
Weekends & Bank Holidays: Closed

Our Collections team can be contacted on 0344 375 5488*

For more general account queries contact our Customer Experience team on 0344 375 5500*

Help with a new application

Chat to our personal loan advisers, who will be happy to assist you with your personal loan application.

Telephone:
To process a personal loan, call us on 0344 375 5500*

Opening Hours:
Monday to Friday: 9:00am to 6:00pm
Weekends & Bank Holidays: Closed

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Vehicle Solutions

Novuna Vehicle Solutions

Hakuba House
White Horse Business Park
Trowbridge
BA14 0FL

Customer Helpline

If you are an existing customer and need to get in touch please call us on 0344 463 2900

(Monday to Friday - 9am to 5pm)

Please select:

Option 1 for existing vehicle enquiries
Option 2 for existing order enquiries
Option 3 for repairer or supplier enquiries

Alternatively, you can email us on
smecustomerservice@novunavehiclesolutions.co.uk

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Get in touch

Business Finance

Novuna Business Finance

Novuna House
Thorpe Road
Staines-upon-Thames
Surrey
TW18 3HP

Got a question about your Business Finance agreement?

If you are an existing customer with an enquiry about your agreement, please feel free to get in contact by either phone or email.

Phone: 01784 227 322

Email: customerservice@novunabusinessfinance.co.uk

Opening hours:
Monday – Friday: 8am to 6pm

Are you looking to finance an asset?

If you don’t have an existing agreement with us and would like to speak to an experienced member of our New Business team, please feel free to get in contact by phone or email.

Phone: 01784 411 821

Email: enquiries@novunabusinessfinance.co.uk

Opening hours:
Monday – Friday: 9am to 5pm