At Novuna, we strive to provide our customers with the best possible service. However, on the rare occasion that we do receive a complaint, we take it very seriously. We aim to investigate and resolve any complaints quickly and with minimal disruption for our customers.
If you are not satisfied with any of the products or services we offer, please refer to the procedures below.
What to do if we can't reach an agreement
If you are not satisfied with our response to your complaint, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of our final response letter to you.
They can be contacted in the following ways:
- Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
- Telephone: 0300 123 9 123
- E-mail: firstname.lastname@example.org
Further details can be found on the Financial Ombudsman Service website: www.financial-ombudsman.org.uk
The deadline of 29 August 2019 for PPI Complaints has now passed. We will not be able to investigate any further claims.