Tailored finance solutions

When it comes to retail finance, there isn’t a ‘one size fits all’ solution.

Our tailoring options allow us to build finance packages around your customers’ disposable income, providing a personalised, flexible offering whilst always prioritising lending responsibly.

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Helping retailers get more customers spending more

Phil Alltoft, Commercial Lead, explains the various tailored finance solutions we offer, and the benefits this can bring to your business.

Ready to find out more?

Decline tailoring
Accept tailoring
Soft search and max loan
Amending applications

Tailoring options turn declined applications into accepts

A traditional finance application has just two possible outcomes: accept or decline. And being declined can be frustrating – possibly even prompting customers to walk away from a sale. It’s time to stop saying no to good customers simply because they chose the wrong finance options.

Our tailoring solution allows eligible customers to change their loan amount, term or deposit to create a more affordable payment plan. As a result, we accept more applications, improve accept rates, boost customer satisfaction, and ultimately drive sales.

How tailoring works

A customer applies for finance but their application is declined. They might have simply chosen a term that’s too short or set a low deposit amount that makes their monthly repayments unaffordable
Our system automatically decides the maximum monthly payment amount we can offer to that customer. We then suggest alternatives to create a plan the customer can successfully apply for. For example, decreasing the loan amount, lengthening the term or increasing the deposit
If the customer agrees to the suggested changes, we’ll automatically accept their application. No need for them to reapply, no further impact on their credit score

Buy faster = more profit

We’re all about providing the very best finance option for you and your customers. So, where we can, we’ll offer more favourable terms.

Accepted customers may be able to afford to reduce their loan term, which is faster to pay off and may lower the total cost of borrowing. It could also reduce the subsidy costs you as the retailer will pay us.

We’ll highlight the options during the application journey so customers can make an informed decision before signing their agreement. Plus, with our soft search feature, customers can find out their eligibility with no impact on their credit score.

The feature is also available for your sales team to use in-store too, saving both you and your customers money.

Upfront eligibility before the purchasing journey begins

Soft search allows customers to find out if they're eligible to borrow before they start browsing. We'll even tell customers if they're eligible to borrow more, so they can shop armed with that knowledge with no impact on their credit score.

Our max loan functionality gives your sales team the ideal upsell opportunity, helping to boost sales and increase average order value.

Amend applications at the touch of a button

Customers can update their applications as part of the original journey. But retailers can also amend applications through our CreditMaster3 system, even after a customer has completed and signed their application. There’ll be no further credit checks for your customer, either. Simply click ‘amend’ and make the required adjustments.

This gives your customers greater flexibility should they choose to upgrade a purchase, order more, reduce the loan amount or simply change how long they wish to borrow for.

Ready to join our network of over 3,000 UK retailers?

To work with us, you will need to be offering products or services for consumers (not for other businesses) and be trading profitably. You will also need a minimum of:

£2m in annual sales turnover OR £50,000 in finance in the last year
2 years trading history
Net worth of £25,000 (£100,000 for Home Improvements sector)

Please note, we do NOT currently work with the following industries: renewable energy (including solar), dentistry, invasive healthcare, clothing, personal development or training solutions.

If you meet this criteria, we'd love to hear from you. Please complete the form and one of the team will be in touch within three working days (usually the same day).

If you are an existing retailer with a general enquiry or a customer looking to speak to someone about your retail finance or personal loan agreement, click here for contact details and opening hours.

Tailoring FAQs

About our onboarding process Back

Get to know your requirements. The team will help you to build a bespoke finance package that suits you. You’ll discuss which finance products to offer right through to which features of our CM3 system you want to utilise.
Provide initial documentation and guidance. We’ll provide everything you need to get started, including a step-by-step of the onboarding process and retailer FAQs.
Set up your demo environment. To help you and your team explore our platform ahead of go-live, we’ll give you access to a practice environment.
Deliver training and e-learning. Our onboarding specialists will deliver in-person and digital training sessions. You will also receive online learning modules to share with your team.
Check compliance. We’ll make sure you have the required policies in place and that any mention of finance is appropriate and compliant ahead of go-live.
Share a range of POS marketing materials. From window stickers and hangtags to digital banners, we’ll share everything you need to shout about your new finance offering.
Responsive support. Whatever the question or request, our onboarding team are available to help.
Help you go live. Your onboarding manager will be your main point of contact until you start transacting. You’ll then be assigned a dedicated Relationship Manager to look after your account on a day to day basis.

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How we support retailers and their customers Back

Customers can manage their account 24/7. Managing most aspects of their credit agreement online or via our app is easy for customers. They can check their balance, make payments, update information, change payment details and more in minutes.
Support available from our Customer Experience team. Our Customer Experience team are available 9am to 6pm Monday to Friday for customers with complex queries or those who simply prefer to chat to a friendly adviser.
Additional support for your internal teams. Your colleagues will be able to reach our dedicated business support helpline every day of the week. Contact us about authorisations, referred applications, or any general enquiries.

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