Novuna Consumer Finance has won the Feefo Platinum Trusted Service award in recognition of its commitment to deliver exceptional experiences, using feedback from real customers.
The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of commitment to outstanding customer service.
Feefo present Platinum Trusted Service awards to businesses who have achieved Gold standard for three consecutive years and recognises businesses that go above and beyond to provide a consistently excellent service year after year.
Vincent Reboul, Managing Director, Novuna Consumer Finance, commented: “We’re thrilled to receive this award from Feefo for the third year running. It means a lot because it’s based on feedback from real customers and recognises how we have continued to support our customers throughout the pandemic, adapting to meet their evolving expectations by harnessing new technologies which make dealing with Novuna easier.”
The award follows another difficult year, with online interactions soaring since the start of coronavirus, and customers now 40% more likely to leave feedback after a purchase. This has made it very difficult for many businesses who struggled to respond effectively, which is what makes this year’s award so special.
Congratulating Novuna Consumer Finance, Kim Burgess, Head of Customer Success at Feefo, said:
“The Trusted Service Awards recognise companies who above and beyond to provide the very best customer experience.
“I’m so impressed by how our customers have overcome the challenges of the past two years. A particular congratulations to our Platinum Trusted Service winners. It’s an extremely tough challenge.
“I can’t wait to see what our customers achieve in 2022.”