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How do I make a complaint?

You can find all the ways to raise a complaint including our online complaints portal, email, and phone number on our Complaints contact page.

How do I know if you’ll lend to my business? Why is asset finance different to a loan or overdraft? What sort of financial information do you need? What interest rate do you charge? How much deposit would I need? Can I choose my repayment date and amount? Can I reclaim VAT on a Hire Purchase agreement? What do I do if I am experiencing financial difficulty or there's been a change in circumstance?