Novuna Business Cash Flow achieves CICMQ accreditation with Distinction

This independent accreditation formally recognises the quality, professionalism and effectiveness of our credit control operations, and reflects our ongoing commitment to supporting businesses with more than just funding.

A milestone in delivering more than finance

Achieving CICMQ accreditation with Distinction marks an important step in our evolution as a cash flow solutions provider.

While access to working capital remains crucial, we believe that truly supporting businesses means addressing the full cash flow cycle, from funding through to getting invoices paid, managing risk and improving payment performance.

Our approach combines invoice finance with hands‑on credit control support, helping clients:

• Improve payment times
• Reduce bad‑debt exposure
• Maintain strong relationships with their customers
• Free up time to focus on running and growing their business

As our experience shows, effective credit management can play a significant role in strengthening cash flow, in some cases reducing the need for additional borrowing or avoiding it completely.

Why credit control matters more than ever

In today’s environment, many businesses continue to face challenges around late payments and inconsistent debtor behaviour.

Without the right processes and expertise in place, this can quickly create pressure on working capital; even for otherwise healthy businesses.

That’s why we continue to invest in our credit control capability, ensuring our clients benefit from a proactive, professional and supportive approach to collections.

Unlike more transactional models, our team works as an extension of our clients’ businesses, striking the right balance between protecting cash flow and maintaining customer relationships.

Recognition of expertise and professionalism

The CICMQ (Credit Management Quality) programme is an industry‑recognised standard that assesses credit management operations across multiple areas, including:

• Service quality and customer outcomes
• Operational processes and controls
• Governance and compliance
• Team expertise and continuous improvement

Achieving a Distinction reflects the strength of our credit control team and the standards they consistently deliver.

The assessment also highlighted the importance of collaboration, communication and continuous improvement, alongside our investment in people and technology to enhance the service we provide.

Supporting businesses with confidence

For our clients and partners, this accreditation provides reassurance that their credit control is being managed to a high, independently validated standard.

More importantly, it reflects the real‑world impact of our approach:

• Helping businesses get paid faster
• Reducing the burden of chasing payments internally
• Providing greater confidence and control over cash flow

For many SMEs, this hands‑on support can make a meaningful difference, particularly where internal resource is limited or where managing a growing debtor book becomes increasingly complex.  

Looking ahead

This recognition is not just about where we are today, it also reflects our ongoing ambition to deliver a more complete, forward‑thinking approach to cash flow support.

As businesses continue to navigate an evolving economic landscape, the need for strong credit management, expert support and trusted partnerships will only increase.

By continuing to invest in both funding and credit control, we aim to ensure our clients are well positioned to stay in control of their cash flow — today and tomorrow.