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Credit control
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Cash flow challenge: I need help managing and chasing unpaid invoices.
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Perfect for: Business owners, finance teams, and office managers overwhelmed by chasing late payments.
Novuna helps you compare outsourced credit control services - or access our own in-house team - so you can take the pressure off your team and improve your cash flow.
Our late payment solutions
Pages in this SectionWhat is outsourced credit control?
Outsourced credit control gives you a professional team to chase invoices, send reminders, speak to debtors, and keep your payment terms on track.
You stay in control but gain time, consistency, and expertise. Whether you want help sending statements, escalating unpaid invoices, or following up politely but firmly, it’s a smart way to reduce overdue payments and avoid strained client relationships.
How it works with Novuna Business Cash Flow
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Tell us how you currently manage late payments
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We compare external providers - or offer our in-house service
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You choose the best fit for your business and customers
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We help you onboard and improve your collections process
Fast decisions. Flexible options. Funding over £2bn to more than 1,000 SMEs every year.
How we support your credit control process
If you choose Novuna’s in-house credit control solution, you’ll get more than just invoice chasing. We offer a full suite of tools to help you reduce debtor days, maintain client relationships, and focus on your core business.
- Debtor portal: A digital hub for your customers to view statements and communicate.
- Monthly statements: Sent electronically, keeping your accounts up to date.
- Dunning letters: Automated reminders aligned with your preferences.
- Chasing calls: Made by experienced credit controllers, not call centre agents.
- Proactive collections: We contact customers before payment is due to prevent delays.
- Dispute resolution: We resolve issues while protecting client relationships.
- Named credit controller: A dedicated contact who understands your business.
Is credit control right for you?
You might benefit from credit control support if:
You’ve got late paying customers and no process in place
Credit control services help you establish and maintain a structured collections process.
You want to improve cash flow without damaging client relationships
Professional follow-ups ensure invoices are paid while preserving goodwill.
Your team is too small to manage invoice chasing effectively
Outsourcing collections frees up internal resources to focus on core business activities.
If that sounds like your business, we’ll help you take control of your payment process
Novuna can support businesses with a range of late payment challenges
I want to unlock cash while I wait for invoices to be paid
I want professional help recovering unpaid debt
I want tailored late payment advice for my industry
How we help
How Novuna helps businesses access funding fast
Tell us what you need
Start with a simple form or call - tell us your business challenge.
We compare your options
We compare multiple providers to get you the best deal.
Choose the right type of funding
including stock finance, trade credit or blended options.
Apply with expert support
Get help applying - with a real expert on hand throughout.
Get clear, transparent terms
No jargon, no surprises – just honest advice with no hidden fees.
Receive funding fast
Get access to finance quickly so you can focus on your business.
Why take action now
Don’t let overdue invoices drain your team’s time
Consistent credit control = better cash flow
Customers respond more positively to a professional third party
You’ll have more time to focus on growing the business
Why choose Novuna Business Cash Flow?
Why businesses trust us with credit control
We're highly rated by our existing customers
"The communication and support has been outstanding. Providing me with all the information I needed regarding new clients coming onto our books. The system they use is so user friendly and the drawdown payments are very efficient in the fast moving world of temporary payroll.'
More reviewsWe're a multi-award winning business cash flow specialist
Innovation in the SME Sector 2024
Alternative SME Lender of the Year
SME Lender of the Year 2023
Best Use of Technology 2023
Best Provider 2023
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