Working with an experienced retail finance partner

Thursday 11th May 2023

A man and woman in smart clothing discussing an agreement

Novuna Consumer Finance has been in the market for over 40 years. We’ve evolved along the way, always listening to retailers and their customers to ensure our retail finance offering continues to exceed expectation.

Onboarding specialist Andy Brown shares why it’s so important to partner with a retail finance provider who has experience and expertise.

Overcoming times of financial uncertainty

Over the last 40 years, we’ve seen recessions, a pandemic and other times of economic crisis. We know how important it is to offer customers flexible ways to pay, providing access to goods and services that might otherwise be unattainable.

Most recently, we’ve implemented a soft search feature that indicates whether a customer will be accepted or not without impacting their credit score. This removes any blockers for customers considering applying for retail finance.

We work closely with each of our retailers to fully understand the customer journey, ensuring they’re given the finance options most likely to suit them.

Customer experience will always be key

One thing hasn’t changed over the last 40 years – and that’s the importance of delivering a great service.

We’re extremely proud of our CreditMaster3 platform and the features we’re able to offer. But the customer will always be at the heart of both your business and ours.

The way we treat your customers is a reflection on your brand. We understand that. And we make sure the customer service we offer is always of the highest standard so you can trust us to uphold your outstanding reputation.

Our award-winning customer support team are friendly, empathetic and knowledgeable when your customers come to us with a query.

Let’s talk about retail finance

Flexible finance options, combined with our service and reliability, will lead to more customers, more sales and more profit.