Ecommerce Integration FAQs answered

Friday 21st January 2022

At Novuna Consumer Finance, we know time is money when it comes to retail and we strive to make it is as easy as possible for our partners to do what they do best - sell!

That’s why, whatever ecommerce platform you use, we make integration with our PaybyFinance system quick and easy.

From simple plugins to bespoke development, below are some of the most frequently asked questions about integrating with our finance platform, and the answers straight from our integration experts themselves. If you still have questions, don’t hesitate to get in touch with us on 0344 375 5501.

Which ecommerce platforms do you integrate with?

We have built plugins for Magento 1, Magento 2, WooCommerce (Wordpress), & Shopify. These plugins are extremely easy to use and could have you up and running in a matter of weeks.

We also have solutions for Citrus Lime, Microsoft Dynamics and Visualsoft, and work with retailers on all other ecommerce platforms too.

For any other platforms, we can work on bespoke development to get our POS finance system integrated with your ecommerce platform as quickly as possible. If you’re unsure, our team can talk you through it. Just give us a call on 0344 375 5501.

Are there any plans for further plugins to be developed?

Yes. We are always looking at what’s going on in the ecommerce market, so further plugins are sure to be considered. In the meantime, get in touch with team whatever your platform and we’re sure we’ll have a solution to suit.

How long does integration take?

The time it takes to integrate largely depends on what you’re trying to achieve, but we have seen retailers install our plugins and go live within a couple of weeks.

If you’re interested in using one of our plugins or integrating your system with PaybyFinance, the team will arrange an initial call to get all the necessary details and demonstrate the available solutions.

Following this, the integration guide and access to a test environment will be sent shortly after the call, meaning you can get to work as soon as possible. If you’re struggling for development support internally, we can also introduce you to developers to partner with.

For a bespoke build without the use of a plugin, the integration may be a little longer, but the Novuna PaybyFinance team can supply all the technical information and support required to build the connection to the credit application system. Again, we have seen many retailers integrate this way within a month or so.

Following this, the integration guide and access to a test environment will be sent shortly after the call, meaning you can get to work as soon as possible. If you’re struggling for development support internally, we can also introduce you to developers to partner with.

For a bespoke build without the use of a plugin, the integration may be a little longer, but the PaybyFinance team can supply all the technical information and support required to build the connection to the credit application system. Again, we have seen many retailers integrate this way within a month or so.

How much does integration cost?

We do not generally charge an integration setup fee or any annual charges. The cost of downloading our plugins is included in your package as a retail partner, and as we own the plugins for Magento, Shopify and WooCommerce, we’re in complete control and not at the mercy of third parties, meaning you’re not either.

The only cost which can be associated with integration work may be the cost of development agencies who manage your website. This cost will depend on the scope of the work and the size of the project.

Many retailers integrate with us as part of a wider online project, therefore the cost of adding finance to the website may only be a small portion of the work required.

How does the integration work?

Your website will send data to our credit application system allowing your customers to finance their purchase. After completing the application process, the customer is handed back to your website.

For more technical integration information please request our extensive Integration guide from our PayByFinance team at: paybyfinance@novunaconsumerfinance.co.uk

What support do you offer?

Our dedicated PaybyFinance team will initially arrange a demo call to look through your customer journey and to show you the admin set up as well as answer any initial questions you may have.

Throughout the set-up process, they’re also on hand to answer any on-going questions and to provide support getting set up and compliance guidance.

You’ll then received an on-boarding email which will include all the information you need to get the integration completed and access to test environments.

A compliance review will be undertaken to ensure your website is equipped for promoting finance before confirmation and live log in details are supplied.

We can also provide a white labelling guide, allowing you to ensure our system is in line with your brand.

Once you’re live, the team will stay in touch and will always be available for any further questions that may arise.

Do we need developers?

The plugins aim to reduce the time and cost to get up and running, but you will still need developers to get integrated. If you’re struggling for development support, we can introduce you to some useful contacts.

What happens when the ecommerce platform is updated?

Updates to our plugins are made in line with the latest version releases of the ecommerce platforms they sit on, supporting you in offering the best and most secure online experience for you customers.

Depending on the plugin you’re using, you may or may not need to install the latest version.

Can I take the deposit after the finance application has been accepted?

Yes. This is an option within our WooCommerce & Shopify Plugins. With our other integrations, the card payment may be authenticated initially and collected after the application is accepted.

Can I include the shipping costs in the finance?

Yes. This is an option within all our plugins.

Shipping will either be part of the total order to be financed, or just added to the deposit value if not included.

How do we get started?

We recommend that any new retailer looking to integrate with us starts off with a demo call with our PaybyFinance team. This will cover the full integration process and go through both the technical and operational aspects so both you and your developers are on the same page before starting.

We can then provide an on-boarding pack which gives you all the information you require to start the integration. This information will be tailored to what you are looking to achieve and which ecommerce platform you are using, as well as any other specific information gathered during the demo call. To get started, simply give us a call on 0344 375 5501.