When to outsource invoice chasing and how to choose a partner

• Cash flow challenge: Chasing overdue invoices is draining time and energy from my team - and affecting core business activities and cash flow.

• Perfect for: SMEs without dedicated credit control, or business leaders overwhelmed by managing overdue payments while trying to grow.

Novuna helps businesses decide when to outsource invoice chasing and connects you with trusted partners, or supports you with our own solutions. We simplify your options to ensure you recover unpaid invoices efficiently and professionally.

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When it's time to outsource invoice chasing

Based on what top UK business advice sources emphasise, outsourcing makes sense when:

• Recurring payment delays are common and becoming a cash flow risk

• High value or aged invoices are piling up, especially 60-90+ days overdue

• Internal teams are overwhelmed, spending hours on chasing when that time could be spent on growth

• You're concerned about harming client relationships, but still need payments resolved properly

Outsourcing gives you expertise and process consistency, restarts cash flow, and reduces the stress for your internal team.

How to choose the right partner

Here are the key traits leading SMEs look for when selecting an invoice chasing partner, based on top-performing UK guidance:

• Professionalism first: Ensure they use polite, structured communication, not threats, that preserve client goodwill.

• Clear, measurable results: Ask what kind of cash flow improvement, reduction in days outstanding, or time saved they deliver.

• Tailored processes:  Look for flexibility. Good partners align with your style - your branding, your tone and from reminders to escalation.

• Transparent pricing: Understand if they charge per case, take a percentage, or use fixed fees. Clarity avoids surprises.

• Smooth handover: The switch should feel seamless to your clients. Your team stays informed with no dropped workflows.

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Balancing outsourcing with internal control and finance options

Even with help from a partner, you still need working capital while chasing slow payments. Invoice finance or short-term funding can bridge this gap by letting your team focus on the business, not admin.

How Novuna Business Cash Flow can help

We guide SMEs through credit control and recovery decisions. Whether you stay internal or outsource, we help fund any cash flow gap that arises, pairing you with providers that fit your business values and cash flow profile.